Fee Guide

To secure an appointment, a deposit payment must be made within 24 hours of scheduling. Either your full appointment fee or £250 per hour is required for each appointment. If the deposit is not received within this timeframe, the appointment will be automatically canceled, and a new booking will be required. Please note deposits are non-refundable if you cancel or reschedule with less than two working days’ notice. This policy ensures fairness and helps us manage our schedule efficiently. We thank you for your co-operation and understanding.

We accept all major payment methods, including Visa, MasterCard, and American Express. As a cashless practice, we do not accept cash or cheques.

To provide the highest quality of service to all our patients, we rely on your cooperation. Missed appointments and short-notice cancellations result in lost surgery time and disrupt our ability to see patients in pain. If you need to cancel your appointment, please notify us at least 2 working days in advance. This allows us to offer the time slot to another patient in need. 

An appointment is considered to be a failure to attend if any of the following occur: The patient fails to show up for the appointment, 2. The patient appears more than 15 minutes late for a scheduled appointment, or 3. The patient cancels or reschedules an appointment within 24 hours of the appointment (weekends are not taken into account).

We understand that unexpected situations can arise, and we evaluate such cases individually at our discretion.

New Patient Examination, hygiene, and Emergency Appointments: Full payment is required when booking.

Treatment appointments: We require a minimum deposit of £250 per hour or 50% of the total treatment fee to confirm your appointment. This deposit is transferable or fully refundable if you provide at least 2 working days’ notice for cancellation or rescheduling. If no deposit was taken, a fee of £250 per hour of booked clinical time may be charged to schedule future appointments.
Please note, that if you miss two check-up appointments within a year, fail to attend one treatment appointment, or have two late cancellations, we reserve the right to decline any further appointments. This policy helps us manage our schedule and ensure availability for patients with urgent needs.

We offer courtesy reminders via email, SMS, and telephone for all appointments. If you have opted into this service, we will contact you to remind you of your appointment. We aim to send SMS and email reminders 48 hours in advance, and telephone reminders 24 hours in advance. If we are unable to speak with you directly, we will leave a message on your voicemail, if available.

Please ensure that you regularly check your emails, including spam folders, as well as your SMS messages and voicemail. It is crucial that you inform us of any changes to your contact information to ensure you receive your reminders.

Keep in mind that while we provide these reminders as a courtesy, it is ultimately your responsibility to diarise your appointment and attend your appointment on time. If there is any issue with the reminder system, it is not a valid excuse for missing or being late to your appointment.

At Optimal Dental Health, we recognize the value of regular visits to detect issues early and address them promptly, reducing the need for extensive and costly treatments. In addition to having your dental and hygienist costs distributed throughout the year, you’ll also benefit from exclusive discounts for plan members.

Our affordable membership plans at just £33 per month plus a joining fee, help you manage the cost of routine dental examinations and hygienist appointments by spreading payments over 12 months.